Currently Serving Texas Residents Only (Florida, Colorado, Hawaii coming soon)
Currently Serving Texas Residents Only (Florida, Colorado, Hawaii coming soon)
Last updated: July 14, 2026
PLEASE READ THESE TERMS CAREFULLY. THE SERVICES ARE FOR NON-EMERGENCY CARE ONLY. IF YOU BELIEVE YOU ARE EXPERIENCING A MEDICAL EMERGENCY, CALL 911 OR SEEK IMMEDIATE IN-PERSON CARE.
These Terms of Service (“Terms”) govern your access to the Magnum Health website, online intake, communications, scheduling, payment, support, and related administrative services (collectively, the “Services”). By clicking an acceptance box, creating an account, submitting an intake, purchasing a program, or using the Services, you agree to these Terms and the policies incorporated by reference.
Magnum Health is a brand operated by Magnum Telehealth LLC d/b/a Magnum Health. Depending on your state and program, medical care may be provided by Magnum Telehealth LLC or by a separately identified affiliated or contracted professional entity through licensed clinicians.
Administrative and technology services are distinct from clinical care. Clinical decisions—including whether to diagnose, order testing, prescribe, renew, modify, or discontinue treatment—are made solely by the treating licensed clinician. Payment, enrollment, or completion of an intake does not guarantee that a prescription or treatment will be offered.
You must be at least 18 years old, have legal capacity to enter a contract, be physically located in a jurisdiction where the treating clinician is licensed at the time of care, and provide complete and accurate information. Services are available only for conditions and programs that can be appropriately evaluated through telehealth.
The Services are not an emergency service and are not a substitute for all in-person or primary care. Some symptoms, conditions, testing, procedures, or complications require in-person evaluation. A clinician may decline telehealth care, require laboratory or diagnostic testing, refer you to another provider, or direct you to urgent or emergency care.
Browsing the website, creating an account, paying, or submitting a form does not by itself establish a patient-provider relationship. A relationship is established only when a licensed clinician accepts responsibility for evaluating or treating you in accordance with applicable law. The clinician and professional entity responsible for your care will be identified in the clinical process or records.
You agree to provide truthful, current, and complete information; disclose relevant diagnoses, medications, allergies, pregnancy status, substance use, prior adverse reactions, and other requested information; update changes promptly; participate in required follow-up and testing; use medication only as directed; and never share, sell, transfer, or misuse prescribed medication.
You are responsible for being in a private and reasonably safe location during telehealth encounters and for providing your current physical location if requested.
You are responsible for safeguarding usernames, passwords, devices, and access codes. Do not allow another person to use your account or impersonate you. Notify us promptly of suspected unauthorized access. We may suspend or terminate access to protect safety, security, or legal compliance.
Telehealth may include video, audio, secure messaging, asynchronous review, electronic questionnaires, photographs, remote monitoring, and store-and-forward technology. Telehealth has benefits and limitations described in the Telehealth Informed Consent.
You consent to receive service-related communications by email, telephone, secure message, or text using the information you provide. Marketing consent is addressed separately and is not a condition of receiving medical services.
A prescription is issued only when a clinician determines it is clinically appropriate and legally permissible. We do not guarantee any medication, dose, quantity, refill, or duration. Controlled substances and other regulated therapies are subject to additional federal and state requirements.
You may be required to complete laboratory testing, vital-sign checks, identity verification, pregnancy testing, or in-person assessment. Failure to complete required monitoring may delay or end treatment.
Medication may be dispensed by an independent licensed pharmacy. The pharmacy is responsible for compounding, dispensing, labeling, packaging, and pharmacy counseling. Pharmacy availability, formulation, concentration, ingredients, appearance, and shipping timing may change.
When clinically appropriate and legally available, a clinician may prescribe a compounded medication. Compounded drugs are not FDA-approved, and the FDA does not review them for safety, effectiveness, or quality before marketing in the same manner as FDA-approved drugs. A clinician may also prescribe an approved medication for an off-label use when permitted by law and clinically appropriate. Your clinician will discuss material risks, benefits, and alternatives relevant to your treatment.
Prices and included services are disclosed at enrollment or checkout and may differ by program, dose, pharmacy, state, testing needs, or plan duration. You authorize us and our payment processors to charge the payment method you provide for disclosed one-time and recurring charges, taxes, shipping, laboratory fees, consultation fees, and other authorized amounts.
Recurring programs renew at the interval disclosed at enrollment until canceled. Before accepting recurring billing, you will be shown the amount or method of calculating it, billing frequency, minimum commitment if any, renewal terms, and cancellation method. You remain responsible for charges incurred before the effective cancellation date.
The Billing, Cancellation, Refund, Return, Replacement & Shipping Policy is incorporated into these Terms. Prescription products are generally final sale once dispensed or shipped and cannot be returned for reuse. Eligibility for a refund, credit, reshipment, or replacement depends on the circumstances, applicable law, and that Policy.
Unless expressly stated otherwise, services are cash-pay and we do not promise insurance reimbursement. You are responsible for determining whether an expense is eligible for insurance, HSA, FSA, or other benefit reimbursement and for obtaining any required documentation.
Public website content is general education and advertising, not individualized medical advice, diagnosis, or treatment. Do not delay or disregard professional advice because of website content. Testimonials and examples do not guarantee results.
You may not use the Services to violate law; obtain medication through fraud or diversion; impersonate another person; interfere with security; upload malicious code; scrape or copy content at scale; harass staff or clinicians; submit false payment information; or use content or systems for unauthorized commercial purposes.
The website, branding, text, graphics, software, and other content are owned by or licensed to Magnum Health and are protected by law. We grant you a limited, revocable, nontransferable license to access the Services for personal, lawful use. No other rights are granted.
The Services may rely on or link to third-party portals, payment processors, pharmacies, laboratories, shipping carriers, communications tools, and websites. Third parties may have separate terms and privacy practices. We are not responsible for third-party acts beyond the extent required by law or our contracts.
We may modify, suspend, or discontinue website features, administrative services, programs, prices, vendors, or service areas. Clinical treatment will not be altered solely for administrative convenience without appropriate clinical handling. We do not guarantee uninterrupted or error-free access.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE WEBSITE AND NONCLINICAL PLATFORM SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM IMPLIED WARRANTIES RELATING TO THE PLATFORM, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. THIS DISCLAIMER DOES NOT WAIVE OR LIMIT PROFESSIONAL DUTIES OWED BY A LICENSED CLINICIAN OR ANY LIABILITY THAT CANNOT LAWFULLY BE LIMITED.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, MAGNUM HEALTH WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING FROM THE WEBSITE OR NONCLINICAL PLATFORM SERVICES. THIS SECTION DOES NOT APPLY TO LIABILITY THAT CANNOT BE LIMITED BY LAW, INCLUDING WHERE APPLICABLE LIABILITY FOR PROFESSIONAL NEGLIGENCE, GROSS NEGLIGENCE, WILLFUL MISCONDUCT, OR VIOLATION OF STATUTORY RIGHTS.
You agree to defend and indemnify Magnum Health from third-party claims arising from your unlawful misuse of the Services, fraud, impersonation, medication diversion, infringement, or material violation of these Terms. This obligation does not apply to claims caused by Magnum Health’s own negligence or unlawful conduct.
Except where another law controls, these Terms are governed by Texas law without regard to conflict-of-law rules. Any dispute not subject to a required administrative process may be brought in a court of competent jurisdiction in Harris County, Texas, unless applicable consumer law requires another forum.
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS. EXCEPT FOR THE EXCLUDED CLAIMS DESCRIBED BELOW, YOU AND MAGNUM HEALTH AGREE TO RESOLVE DISPUTES THROUGH BINDING INDIVIDUAL ARBITRATION RATHER THAN IN COURT. YOU AND MAGNUM HEALTH ALSO WAIVE THE RIGHT TO A JURY TRIAL AND THE RIGHT TO PARTICIPATE IN A CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION.
Before starting arbitration or filing an eligible court action, the party raising the dispute must send a written Notice of Dispute to the other party and make a good-faith effort to resolve the matter informally. A notice to Magnum Health must be sent to help@magnumtelehealth.com or to Magnum Telehealth LLC d/b/a Magnum Health, 5373 W Alabama St., Houston, TX 77056. The notice must include the claimant’s full name, account email, mailing address, a description of the dispute and relevant facts, and the relief requested. The parties will have 45 days after receipt of a complete notice to confer by telephone, video conference, or another mutually acceptable method. Either party may begin arbitration after that period if the dispute remains unresolved.
Except for Excluded Claims, you and Magnum Telehealth LLC d/b/a Magnum Health mutually agree that any dispute, claim, or controversy arising out of or relating to these Terms; the website, platform, account, or communications; enrollment, recurring billing, cancellation, refunds, shipping, or administrative services; marketing or privacy practices; or the parties’ non-clinical business relationship will be resolved by final and binding individual arbitration. This agreement is intended to be governed by the Federal Arbitration Act.
Arbitration will be administered by the American Arbitration Association (AAA) under its then-current Consumer Arbitration Rules and Consumer Due Process Protocol, as modified by this section. The arbitration may be conducted remotely or in the county where the consumer resides, unless the parties agree otherwise.
This arbitration section does not apply to: (a) an individual claim that qualifies for small-claims court and remains there; (b) a request for public injunctive relief where applicable law does not permit waiver or arbitration of that remedy; (c) a complaint or report submitted to a government agency, licensing board, law-enforcement authority, or regulator; (d) a request for temporary or emergency court relief necessary to prevent misuse of intellectual property, fraud, unauthorized access, or a material security threat; or (e) a health care liability, medical malpractice, professional-negligence, informed-consent, or other clinical-care claim against a licensed healthcare professional or healthcare provider to the extent applicable law requires a separate arbitration agreement, special notice, additional signature, or other formalities, or otherwise prohibits inclusion of the claim in general website terms. Nothing in these Terms eliminates rights or remedies that cannot lawfully be waived.
The arbitrator may award the same individualized remedies that a court could award under applicable law, but may not award relief for or against anyone who is not a party to the individual arbitration. The arbitrator will issue a written decision explaining the essential findings and conclusions. Judgment on the award may be entered in a court with jurisdiction. Questions concerning the formation, scope, interpretation, or enforceability of this arbitration section will be decided as required by applicable law.
Filing fees, administrative fees, and arbitrator compensation will be allocated under the AAA Consumer Arbitration Rules and applicable law. Magnum Health will pay amounts the business is required to pay under those rules. A consumer’s required administrative filing fee will not exceed the amount the consumer would have paid to file the same claim in a court of competent jurisdiction, unless the arbitrator determines that a claim was filed in bad faith or for an improper purpose. Each party will otherwise bear its own attorneys’ fees and costs unless a statute, these Terms, or the arbitrator’s award provides otherwise.
TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND MAGNUM HEALTH KNOWINGLY AND VOLUNTARILY WAIVE THE RIGHT TO HAVE AN ARBITRABLE DISPUTE DECIDED BY A JUDGE OR JURY IN COURT.
TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND MAGNUM HEALTH AGREE THAT EACH MAY BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF, CLAIMANT, OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, MASS, PRIVATE-ATTORNEY-GENERAL, OR REPRESENTATIVE PROCEEDING. The arbitrator may not combine claims of different individuals or preside over any form of representative or class proceeding unless every affected party agrees in writing. If a final court decision holds that this waiver is unenforceable for a particular claim or remedy, that claim or remedy will proceed in court after all arbitrable claims are completed, while the remainder of this section remains enforceable.
You may opt out of this arbitration section by sending written notice within 30 days after the date you first accept these Terms. The notice must include your full name, mailing address, telephone number, the email associated with your account, and a clear statement that you are opting out of the Binding Individual Arbitration, Jury Trial Waiver & Class Action Waiver section of the Magnum Health Terms of Service. Send the notice by email to help@magnumtelehealth.com with the subject line “Arbitration Opt-Out,” or by mail to Magnum Telehealth LLC d/b/a Magnum Health, 5373 W Alabama St., Houston, TX 77056. Timely opting out will not affect your access to services. The opt-out applies only to this arbitration section; the remaining Terms continue to apply.
Except as specifically stated in the class-action-waiver subsection, if part of this arbitration section is found unenforceable, the unenforceable part will be severed and the remainder will continue to apply. This section survives termination of your account, cancellation of a program, completion of services, and termination of these Terms.
You may stop using the Services at any time, subject to payment and cancellation obligations. We may restrict access for safety, fraud, nonpayment, abusive conduct, legal compliance, or material breach. Termination of platform access does not erase medical records or obligations that survive by their nature.
We may update these Terms. The current version will be posted with an updated date. Material changes will be communicated as required by law. Continued use after the effective date constitutes acceptance where legally permitted; we may request affirmative reacceptance for material changes.
These Terms and incorporated policies are the entire agreement regarding the Services addressed here. If a provision is unenforceable, the remaining provisions remain effective. Failure to enforce a provision is not a waiver. You may not assign your rights without consent; we may assign these Terms in connection with a lawful business transfer.
Magnum Telehealth LLC d/b/a Magnum Health 5373 W Alabama St., Houston, TX 77056 help@magnumtelehealth.com
