Last updated: July 14, 2026

Your Rights

As a patient, you have the right to:

• Be treated with dignity, courtesy, respect, and without unlawful discrimination.
• Receive information about the identity and credentials of the clinician responsible for your care.
• Receive understandable information about your condition, proposed treatment, material risks and benefits, reasonable alternatives, and expected costs before agreeing when practicable.
• Participate in decisions, ask questions, request clarification, seek a second opinion, and refuse treatment.
• Know that a prescription is based on independent clinical judgment and is not guaranteed.
• Privacy and confidentiality as required by law and described in the Notice of Privacy Practices.
• Access and request amendment of your medical record as permitted by law.
• Request reasonable communication accommodations and accessible services.
• Receive information about fees, billing, cancellation, and refund policies.
• Make a complaint or report a concern without retaliation.
• Be informed when telehealth is not appropriate and when in-person or emergency care is needed.
• Receive continuity, transition, or referral information when a program is discontinued or care must be transferred, as clinically appropriate.

Your Responsibilities

As a patient, you are responsible for:

• Providing truthful, complete, and current health, identity, location, contact, and payment information.
• Disclosing diagnoses, medications, supplements, allergies, pregnancy status, substance use, prior adverse reactions, and other information relevant to safe care.
• Asking questions when you do not understand instructions, risks, costs, or alternatives.
• Following the agreed treatment plan, completing required testing and follow-up, and notifying the clinician if you cannot or choose not to follow recommendations.
• Using medication exactly as prescribed, storing it safely, and never sharing, selling, transferring, or misusing it.
• Reporting side effects, emergency symptoms, changes in health, or care received from other providers.
• Maintaining a respectful environment and not threatening, harassing, recording without permission, or abusing staff or clinicians.
• Protecting account credentials and using secure communication channels for sensitive clinical information.
• Paying valid charges and canceling recurring services according to the disclosed terms.
• Seeking emergency or in-person care when directed and understanding that portal messages are not continuously monitored.

Complaints and Questions

Contact help@magnumtelehealth.com or (713) 338-9386 with complaints or questions, including privacy concerns. You may also contact the applicable professional licensing board or government agency. We will not retaliate against you for making a good-faith complaint.