Effective date: July 14, 2026

NOTICE OF PRIVACY PRACTICES

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN ACCESS THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

Who We Are

This Notice applies to Magnum Telehealth LLC d/b/a Magnum Health when it acts as the health care provider responsible for your record. If your care is furnished by a different professional entity, that entity will be identified to you and its notice may govern your PHI. Magnum Health may use third-party technology and administrative vendors that act as business associates when they handle PHI on behalf of a covered entity.

Your Rights

When it comes to your health information, you have certain rights. You may:

• Get an electronic or paper copy of your medical record and other health information we maintain about you. We generally will provide a copy or summary within 30 days and may charge a reasonable, cost-based fee as allowed by law.
• Ask us to correct information you believe is incorrect or incomplete. We may deny the request in some circumstances, but we will explain the reason in writing within the time required by law.
• Request confidential communications, such as asking us to contact you at a particular number or address. We will accommodate reasonable requests.
• Ask us to limit certain uses or disclosures for treatment, payment, or health care operations. We are not always required to agree. If you pay out of pocket in full for a service, you may ask us not to disclose information about that service to your health plan for payment or operations, and we will agree unless disclosure is required by law.
• Request an accounting of certain disclosures made during the six years before your request. The accounting generally does not include disclosures for treatment, payment, or health care operations or certain other disclosures. One accounting in a 12-month period is free; additional accountings may involve a reasonable cost-based fee.
• Receive a paper copy of this Notice at any time.
• Choose a personal representative to exercise rights for you, subject to verification of the person’s legal authority.
• File a complaint without fear of retaliation. Then place “Your Choices” on a separate heading line.

In certain circumstances, you may tell us your preferences about sharing information with family, friends, or others involved in your care or payment; sharing during disaster relief; and other permitted communications. If you cannot state a preference, we may share information when we believe it is in your best interest or necessary to prevent a serious and imminent threat.

We generally need your written authorization before using or disclosing PHI for marketing, selling PHI, or most uses of psychotherapy notes. You may revoke an authorization in writing, except to the extent we have already relied on it.

If we conduct fundraising, you may tell us not to contact you again. If we maintain substance use disorder patient records protected by 42 CFR Part 2, we will provide any required clear and conspicuous notice and choice regarding fundraising communications that use those records.

How We Typically Use and Share PHI

Treatment. We may use and share PHI with physicians, nurse practitioners, pharmacies, laboratories, and other professionals involved in your care.

Payment. We may use and share PHI to bill, collect payment, process transactions, coordinate benefits if applicable, and manage financial records.

Health Care Operations. We may use and share PHI to operate the practice, improve quality, train staff, conduct compliance and auditing activities, manage vendors, communicate with you, and evaluate services.

Other Permitted or Required Uses and Disclosures

Subject to legal conditions and limitations, we may use or disclose PHI for public health and safety activities; reporting adverse drug events or product problems; preventing or reducing a serious threat; health oversight; research; workers’ compensation; organ or tissue donation; coroners, medical examiners, or funeral directors; law enforcement and other government functions; judicial or administrative proceedings; and other uses required by law.

Substance Use Disorder Records

To the extent we receive or maintain substance use disorder patient records protected by 42 CFR Part 2, we will not use or disclose information in those records in a civil, criminal, administrative, or legislative investigation or proceeding against you unless you provide written consent or a court order and subpoena satisfy applicable law.

Our Responsibilities

• We are required by law to maintain the privacy and security of your PHI.
• We will notify you following a breach of unsecured PHI when required by law.
• We must follow the duties and privacy practices described in the Notice currently in effect.
• We will not use or share information other than as described here unless you authorize it in writing, and you may revoke that authorization as allowed by law.
• We will not retaliate against you for filing a privacy complaint. 

Changes to This Notice

We may change this Notice and make the revised terms effective for all PHI we maintain, including information created or received before the change. The current Notice will be posted on our website and will be available upon request.

Complaints and Contact

You may contact our Privacy Officer:

Privacy Officer

Magnum Telehealth LLC d/b/a Magnum Health 5373 W Alabama St., Houston, TX 77056

Email: help@magnumtelehealth.com Phone: (713) 338-9386

You may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights. We will not retaliate against you for filing a complaint.